Refunds are reviewed by us. The policy protects genuine issues while preventing misuse of premium AI and exam resources.
Refund requests must be submitted within 7 calendar days of the original purchase. Requests after this window may be declined.
Refunds may be approved when technical issues prevented access, a genuine payment mistake occurred, or there was a hardship and the platform has not been substantially used.
Requests may be declined after substantial use of premium features, account sharing, academic dishonesty, abuse, promotional non-refundable purchases, or repeated bad-faith requests.
Email support@neurageek.com with your full name, account email, order ID, purchase date, package purchased and reason for the request.
We review requests within 7 business days. If approved, refunds are issued to the original payment method and timing may depend on your bank or payment provider.
No. Each request is individually reviewed, and most genuine ones are approved. Submit your refund request to support@neurageek.com with your order ID and we will come back to you within 7 business days.
Review usually takes up to 7 business days, then the payment provider may need additional time. Refunds go back to the original payment method, so your bank sets the final timing.
Yes. Substantial use of premium tools means the purchase comes under exploitation of the platform and is no longer eligible for a refund. The window exists to try NeuraGeek, not to consume a season of exam resources for free.
