Refund Policy
Fair, human-centered refunds designed to protect both users and our platform.
Last updated: September 05, 2025
At NeuraGeek, we strive to deliver the highest quality AI-powered learning experience. We also recognize that situations vary, so our refund policy is designed to be fair, human-centered, and subject to review, while still protecting our platform from misuse.
Important: Refund eligibility is not automatic — each request is individually reviewed by our support team to ensure fairness.
1Refund Eligibility
⏰ Time Limit
Refund requests must be submitted within 7 calendar days of the original purchase.
✅ Refunds May Be Approved If:
2Conditions That May Void Refund Eligibility
❌ Refund requests may be declined if:
3Refund Request Procedure
📧 To request a refund, you must:
- •Full name and account email
- •Order ID and purchase date
- •Product/package purchased
- •Detailed reason for refund request
📋 Review Process
Our team will carefully review your request and notify you of the outcome within 7 business days.
💰 Processing Time
If approved, refunds will be issued within 7 business days to the original payment method.
4Fair Use & Abuse Prevention
We believe in trust-based relationships with our users and will always review cases fairly.
⚠️ However, repeated refund requests, fraudulent claims, or misuse of this policy will result in:
5Policy Updates
NeuraGeek reserves the right to update or amend this Refund Policy to reflect business, legal, or technical changes. Updates will always be posted at www.neurageek.com/refund-policy.
6Contact Us
For refund requests or inquiries:
Refund Policy FAQ
Everything you need to know about our refund process